Accommodation Policy

(Scope of Application)

1 Accommodation contracts and related agreements entered into by this hotel with guests shall be in accordance with the provisions of these general terms and conditions, and any matters not provided for in these general terms and conditions shall be in accordance with laws and regulations or generally established customs.

2 In the event that this hotel agrees to a special agreement to the extent that it does not contravene laws, regulations and custom, such special agreement shall prevail notwithstanding the provisions of the preceding paragraph.

(Application for accommodation contract)

Article 2 A person wishing to apply for a contract of accommodation at this hotel shall provide the following information to this hotel

(1) Name of the lodger
(2) Date of stay and estimated time of arrival
(3) Room charge (in principle, based on the basic room charge in Appendix 1)
(4) Other items deemed necessary by this hotel.

1.2 When this hotel requests the submission of a guest list containing the guest’s name, address, telephone number, etc., the person who has applied for accommodation shall submit it immediately, even after the accommodation contract has been concluded.

2 In the event that during the stay, the guest requests to continue the stay beyond the date of stay stipulated in item 2 of the preceding paragraph, this hotel shall treat such request as a new application for a contract of stay at the time such request is made.

(Formation of Accommodation Contract)

Article 3 The accommodation contract shall be concluded when this hotel has accepted the application as described in the preceding article.However, this shall not apply when this hotel proves that it did not give its consent.

1.2 In the event that this hotel presents incorrect room rates on the Internet site or by telephone, and a room contract is applied for based on such incorrect room rates, and this hotel accepts the application, if such rates are significantly lower than the room rates of the preceding and following dates, this hotel shall not accept the application without indicating or informing the reason for such lower rates, such as “limited,” “special,” or “campaign,” for such rates.Unless there is an indication or notice of the reason for the lower rate, such as “limited,” “special,” or “campaign,” the accommodation contract shall be considered invalid because it is an acceptance due to a miscomprehension under the Civil Code, and a notice to that effect shall be promptly given to the guest.

1.3 The hotel may, on any day prior to the scheduled stay, make a telephone call to the contact address provided by the guest to confirm the reservation.

(Refusal to enter into an accommodation contract)

Article 4 This hotel may refuse to enter into a contract of accommodation in the following cases

(1) When the application for accommodation is not in accordance with these general terms and conditions.
(2) When there is no room available due to full occupancy.
(3) When there is a possibility that the person who intends to stay in the room may commit an act contrary to the provisions of the law, public order, or good morals in connection with the stay.

(3)-2 When it is recognized that there is a possibility of disturbing the peaceful order in the hotel, such as when a person who intends to stay in the hotel lodges a complaint or demand without any reasonable reason.
(4) When it is clearly recognized that the person seeking accommodation is a person infected with a contagious disease.
(5) When a burden exceeding a reasonable range is requested in relation to accommodation.
(6) When the hotel is unable to accommodate a guest due to a natural disaster, a breakdown of facilities, or other unavoidable reasons.
(7) When it is recognized that the person seeking accommodation is intoxicated, etc., and is likely to cause significant inconvenience to other guests.(8) When a person who intends to stay at the hotel is violent, threatening, extortive, or otherwise intimidating.
(8) When the person seeking accommodation has made violent demands or other intimidating unreasonable demands or acts, in addition to assault, threats, extortion, etc.
(9) When a person seeking accommodation engages in boisterous behavior, or engages in language or behavior that causes trouble to other guests staying or using the hotel, such as making them feel dangerous or anxious.
(10) When the person seeking accommodation is a crime syndicate, a member of a crime syndicate, a group affiliated with a crime syndicate, or a person affiliated with such a group.
(11) When the person seeking accommodation is an officer or employee of a corporation or other organization in which a Bouryokudan member assumes office or controls the business activities.
(12) When the person seeking accommodation is an antisocial group or a member of an antisocial group that threatens the order and safety of society.
(13) When any of the acts described in this article have been found to have occurred at the hotel in the past.

(The guest’s right to cancel the contract)

Article 5 The guest may cancel the accommodation contract by submitting a request to this hotel.

2 In the event that the accommodation contract is cancelled in whole or in part by the guest (except in the event that this hotel has designated the date for payment of the application fee and requested payment thereof pursuant to Article 3, paragraph 2, and the guest has cancelled the accommodation contract prior to such payment)), a penalty fee shall be charged in accordance with the provisions listed in Appended Table 2.However, in the event that this hotel accepts the special contract stipulated in Article 4, Paragraph 1, it is only when this hotel has notified the guest of the obligation to pay the penalty charge in the event that the guest cancels the accommodation contract in accepting the special contract.

3 In the event that the guest does not arrive at the hotel by 8:00 p.m. on the day of the stay (or 2 hours after the estimated time of arrival, if such time has been specified in advance), this hotel may deem the accommodation contract to have been cancelled by the guest and treat the same as if the guest had cancelled the contract.

(Right of this hotel to cancel the contract)

Article 6 This hotel may cancel the accommodation contract in the following cases.

This hotel shall not be liable for any damage caused by the cancellation of the contract under this Article.

(1) When it is recognized that the guest is likely to commit an act contrary to the provisions of the law, public order, or good morals in connection with the accommodation, or when it is recognized that the guest has committed such an act.
(2) When it is clearly recognized that the guest is a person infected with a contagious disease.
(3) When the guest is requested to bear a burden exceeding a reasonable range in relation to the accommodation.
(4) When the hotel is unable to accommodate a guest due to a force majeure such as a natural disaster
(5) When it is recognized that the person seeking accommodation is intoxicated, etc., and is likely to cause significant inconvenience to other guests.(6) When a guest has said or done something that is extremely disturbing to other guests.
(6) When the guest does not comply with the prohibitions in the rules of use established by the hotel, such as smoking in the bedroom, tampering with the fire fighting equipment, etc.

(6)-2 When the person who has applied for accommodation does not immediately respond to the hotel’s request in accordance with Article 2-1-2.
(7) When the accommodation request falls under any one of the items in Article 5 of the Accommodation Agreement, or when it is discovered during the use of the hotel that the request falls under any one of the items.

(2) When this hotel cancels the accommodation contract pursuant to the provisions of the preceding paragraph, the hotel will not charge the guest for accommodation services, etc. that have not yet been provided.

(Accommodation Registration)

The guest shall register the following items at the front desk of this hotel on the day of stay

(1) Name, age, gender, address and occupation of the guest
(2) For a foreigner, nationality, passport number, place of entry and date of entry
(3) Date and estimated time of departure
(4) Other items deemed necessary by this hotel

(2) If the guest intends to pay the charges in accordance with Article 12 by a traveler’s check, hotel voucher, credit card or any other method that can be substituted for currency, the guest shall present them in advance at the time of registration in the preceding paragraph.

(Hours of use of guest rooms)

Guests may use the guest rooms from 2:00 p.m. to 12:00 a.m. the following day.However, in the case of a consecutive stay, the guest may use the room for the entire day, except for the day of arrival and the day of departure.

2 Notwithstanding the provisions of the preceding paragraph, the hotel may accept the use of a room outside the hours specified in the preceding paragraph.In such cases, an additional fee will be charged.

(Compliance with Rules of Use)

Guests shall comply with the rules of use established by the hotel and posted in the hotel while in the hotel.

(Main Facilities)

Please refer to the hotel map page on the website for information on the hotel’s main facilities.

(Payment of Charges)

The breakdown of accommodation charges, etc. to be paid by the guest shall be as follows

Breakdown of accommodation charges, etc.

(2) Payment of the room charge, etc. as set forth in the preceding paragraph shall be made at the front desk at the time of the guest’s departure or when requested by this hotel, in currency or by a method accepted by this hotel that can be substituted for currency, such as a room voucher or credit card.

3 The room charge shall apply even if the guest voluntarily does not stay in the room after the hotel has provided the room to the guest and made it available for use.

(Liability of this hotel) Article 12.

Article 12 In the event that this hotel causes damage to a guest due to the performance or non-performance of the accommodation contract and related agreements, this hotel shall compensate for such damage.However, this shall not apply when the damage is not attributable to reasons attributable to this hotel.

2 The hotel has Ryokan Liability Insurance to protect against fire, etc. in the event of an accident.

(Treatment in the event that the contracted guest room cannot be provided)

In the event that this hotel is unable to provide the contracted guest room, this hotel shall, with the consent of the guest, mediate other accommodations under the same conditions as far as possible.

2 In the event that this hotel is unable to arrange other accommodation notwithstanding the provisions of the preceding paragraph, this hotel shall pay the guest a compensation fee equivalent to the amount of the penalty, and such compensation fee shall be applied to the amount of compensation for damages.However, if there is no reason attributable to this hotel for not being able to provide the guest room, no compensation fee will be paid.

(Handling of Deposited Articles, etc.)

In the event of loss, damage or other loss of or damage to articles, cash or valuables deposited by a guest at the front desk, this hotel shall compensate for such damage, except in cases where such damage is caused by force majeure.However, in the event that this hotel requests the disclosure of the type and value of cash and valuables, and the guest fails to do so, this hotel shall compensate for such damages up to 200,000 yen.

2 In the event of loss, damage, or other damage caused by the intentional or negligent act of this hotel to articles, cash, or valuables brought into this hotel by the guest that are not left at the front desk, this hotel shall compensate for such damage.However, if the type and value of the items are not declared by the guest in advance, this hotel will compensate for such damages up to 200,000 yen.

2.-2 Even if this hotel is liable for damages under Paragraphs 1 and 2, it shall not be liable for the following articles

(1) Manuscripts, designs, drawings, account books, and other similar items (including items recorded on recording media such as magnetic tapes, magnetic disks, CD-ROMs, optical disks, etc. which can be directly processed by information equipment (computers and peripheral equipment such as terminal equipment thereof))

(Custody of luggage or personal belongings of guests)

In the event that a guest’s baggage arrives at this hotel prior to his/her stay, this hotel shall take responsibility for its safekeeping only if the hotel understands this prior to the arrival of the baggage, and shall hand it over to the guest when he/she checks in at the front desk.

2 In the event that a guest’s baggage or personal belongings are left at this hotel after the guest has checked out, and the owner of the baggage or personal belongings is found, this hotel shall contact the owner and request instructions from him or her.However, if the hotel does not receive instructions from the owner, or if the owner cannot be identified, the hotel will keep the baggage for 7 days including the day it is found, and then report it to the nearest police station.

3 In the case of the preceding two paragraphs, the responsibility of this hotel for the safekeeping of the guest’s baggage or personal belongings shall be in accordance with the provisions of paragraph 1 of the preceding article in the case of paragraph 1, and in accordance with the provisions of paragraph 2 of the same article in the case of the preceding paragraph.

(Responsibility for parking)

When a guest uses the parking lot of the hotel, regardless of whether or not the guest has deposited the key to the car, the hotel shall lend the guest a parking space and shall not be responsible for the management of the car.However, the Hotel shall be liable to compensate for any damage caused by its willful misconduct or negligence in managing the parking lot.

(Liability of the guest) Article 17.

In the event that this hotel suffers damages due to the intentional or negligent fault of a guest, said guest shall compensate this hotel for such damages.

1.-2 In order to ensure the smooth receipt of accommodation services based on the accommodation contract, in the unlikely event that the guest becomes aware that accommodation services that differ from the contents of the accommodation contract have been provided, the guest shall promptly notify this hotel to that effect.

(Jurisdiction and Governing Law)

Article 17-2 Any dispute between this hotel and a guest regarding the accommodation contract shall be governed by the laws of Japan, and the district court or summary court having jurisdiction over the location of this hotel shall be the court of exclusive jurisdiction.

(Governing National Language)

These Terms and Conditions shall be written in Japanese and English, but in the event of any inconsistency or discrepancy between the two texts of these Terms and Conditions, the Japanese text shall control in all respects.(Jurisdiction and Governing Law)

Any and all disputes arising out of or in connection with these Terms and Conditions shall be settled in accordance with the laws of Japan in the Japanese court having jurisdiction over the location of the Hotel.